Life can be simple…yes, even getting your car repaired!
Matt Peacock, MD of Star Tech and Star Automotive, reveals his mission to simplify the automotive customer experience.
I was reading with interest an industry article online the other day. It stated the disparity between franchised main dealers when it comes to the cost and time of carrying out a basic diagnostic check on customer vehicles. This is an initial technical test carried out at the first sign of an electrical problem with your car. Did you know, most people were charged anything from £100 up to £180 and were told the timescale would be anything from an hour up to a whole day? Now, I know that not all jobs are straight forward but the industry, in my humble opinion, really needs to get its act together when it comes to this lack of consistency in pricing.
What drives us on…
This type of confusion for main dealership customers is exactly what drives and motivates our independent, family run service centres to offer a fluid and simple customer experience. Starting from the moment you phone us, you will be answered by a real person. No switchboards, no automated voicemails, no confusing jargon. We may have busy moments but we will always aim to give you our full attention and full transparency with our prices, that is our promise.
Furthermore, our workshops operate the latest technology and our technicians and staff have a wealth of experience previously working within franchised main dealerships.
This means we know just what to do…and what NOT to do!
Our Service to you…
We pride ourselves on being able to undertake all repairs and servicing activities that you would expect from a main dealer. The difference is that when you choose us, you will save up to 50% of the labour cost.
- Repairs and maintenance
- Wheel alignment & tyres
- Cambelt replacements
Furthermore, you get to keep your manufacturer’s warranty under the BER (Block Exemption Regulations) as we follow brand service schedules and use genuine parts according to the manufacturer. We do this every time at Star Tech and on request at Star Automotive.
Top class Mercedes and BMW garage at a fraction of the price compared to main dealers…
Google review for Star Tech by Michael Phillips, with thanks.
One less thing to worry about.
Managing without your car when it is booked in for repairs or servicing is easier with our collection and delivery service, loan car or a comfortable reception area with free wi-fi and coffee if you choose to wait.
Did you know? We offer a free initial diagnostic check and we love to fit wiper blades and bulbs for free too. Just call our service advisors on 01202 694758 for advice.