What’s Next For Star Tech
Dorset’s leading Mercedes & BMW Specialists.
Forging forward in the automotive industry Matt Peacock, MD of Star Tech Ltd – Dorset Mercedes & BMW Specialists, looks to the future.
Back in 2006, a young (27 to be precise) Matt Peacock decided it was time to leave the local Mercedes Benz dealership where he worked in the leading role of Technical Specialist. A position he had earned himself through hard work and determination from 16, with a year’s stint thrown in at Ferrari for good measure.
Recognising that the main dealers were putting profit above customer care, Matt envisioned developing an Independent Service Centre for Mercedes Benz & BMW owners. A place where they would be welcomed & remembered, enjoying a coffee and a chat over the business, family life or football with the team, safe in the knowledge they were being looked after and their car was getting the best attention they could wish for. Fast forward 14 years, these emotive core values lie at the heart of Matt’s successful Poole based business, Star Tech. The growing team boasts dealer trained technicians, service & parts advisors, a valeter & drivers. Offering servicing, repairs, Mots and diagnostics plus much more, Star Tech is D specialises in Mercedes, BMW, Smart & Mini. Furthermore, new ventures lie ahead with the ever-growing list of developments.
What’s Next for Star Tech?
“From August 1st this year, we will be broadening our specialist arena by welcoming Jaguar through our workshop doors. It’s all very exciting. We can’t wait to get started!
In addition, we have now become members of the 1Link System, which enables us to service and maintain lease and fleet vehicles run by the majority of major finance suppliers. This is fantastic news and a brilliant development for us.”
Electric & Hybrid Cars
“Environmental performance and accountability is the way forward and we are keen to invest in training and equipment for Electric and Hybrid vehicles.
Plans to install an electric vehicle charging point and to promote servicing and repairs for electric/hybrid vehicles is in the pipeline as we work hard to stay at the forefront of industry change. Many independent workshops don’t currently have a trained technician to work on hybrid or electric vehicles.
Our fully qualified technicians have experience working with the latest technology systems and we ensure they are given the latest training and technical support. It’s a big priority for us. We are proud to lead the way for Independent car specialists in the industry.
We also plan to accredit our technicians with advanced IMI qualifications in addition to their traditional qualifications. Putting us ahead of other independents.”
Importantly, Matt feels it’s vital to ‘give back’ and support community initiatives outside of the industry. This year, the Star Tech team have partnered with mental health charity, Dorset Mind, throwing themselves into their fundraising efforts with the #twopointsixchallenge in April. They also support the Boo Charity, entering staff & customer teams into the annual charity Golf Days to raise money.
Finally, this has been a challenging time for everyone, with the COVID 19 crisis and lockdown having affected so many local businesses and consumers. Supporting a local independent business whilst still being able to keep your car’s manufacturer warranty, have genuine parts fitted and save money whilst getting first-class customer care must surely be a ‘no brainer’!
For more info or to book, call the service team on 01202 694758.
Dorset Mercedes & BMW Specialists.